Shipping Policy

Effective Date: July 13, 2026
Last Updated: July 13, 2026

This Shipping Policy applies to orders placed through Blood Health AI at bloodhealthai.com.

By placing an order, you agree to this Shipping Policy and our Terms of Service, Refund and Return Policy, and Privacy Policy.

1. Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully completed.

Business days are Monday through Friday, excluding public holidays.

Order processing may take longer during:

• high-volume periods;
• product launches or promotions;
• weekends or holidays;
• payment or fraud reviews;
• inventory shortages;
• address-verification issues;
• regulatory or carrier restrictions; or
• circumstances outside our reasonable control.

An order-confirmation email confirms that we received your order. It does not mean that the order has shipped.

2. Estimated Delivery Times

Estimated delivery times begin after an order has been processed and shipped.

Typical estimated delivery times are:

• 3–7 business days

The delivery estimate displayed at checkout or communicated for your specific order will apply if it differs from the estimates above.

Delivery dates are estimates and are not guaranteed. Actual delivery may be affected by the destination, customs processing, carrier performance, weather, local delivery conditions, holidays, and other circumstances outside our control.

3. Shipping Confirmation and Tracking

When your order ships, we will generally send a shipping-confirmation email or message containing available tracking information.

Tracking information may take 2–3 business days after shipment to display movement or update in the carrier’s system.

A temporary lack of tracking updates does not necessarily mean that the shipment has been lost.

4. Address Accuracy

You are responsible for providing a complete and accurate shipping address at checkout.

Please review your:

• recipient name;
• street address;
• apartment, suite, or unit number;
• city;
• state, province, or region;
• postal or ZIP code;
• country; and
• telephone number.

Contact us immediately at help@bloodhealthai.com if an address needs to be corrected.

We cannot guarantee that an address can be changed after an order has entered processing or fulfillment.

If a package is delayed, returned, lost, or delivered incorrectly because the customer provided an incomplete or incorrect address:

• we may require payment of additional shipping costs before reshipping;
• original shipping charges may not be refundable; and
• we may deduct carrier return fees from a refund where permitted by law.

5. Refused and Unclaimed Packages

Customers are responsible for accepting delivery and responding to carrier or customs notices.

If a package is refused, abandoned, unclaimed, or returned because the customer failed to complete customs clearance or arrange delivery:

• original shipping charges may not be refundable;
• return shipping, customs, storage, handling, and carrier fees may be deducted from the refund;
• the order will not be refunded until it is returned to and inspected by our designated return facility; and
• the activation code and associated app access may be suspended or revoked if a refund is issued.

These deductions will only be made where permitted by applicable law.

6. Damaged Packages

Inspect your package as soon as it arrives.

If the product arrives damaged, contact us at help@bloodhealthai.com within 7 days of delivery and provide:

• your full name;
• order number;
• a description of the damage;
• photographs or video of the product;
• photographs of the shipping box and label; and
• any other information reasonably needed to investigate the claim.

Keep all packaging and damaged items until we complete our review.

Depending on the circumstances, we may provide a replacement, replacement component, repair, store credit, or refund in accordance with our Refund and Return Policy and applicable law.

7. Lost Packages

Contact us if tracking has not updated for an extended period or your package has not arrived within the estimated delivery timeframe.

We may require the carrier to complete an investigation before approving a replacement or refund.

A package is not considered lost solely because tracking is delayed or temporarily unavailable.

If the carrier confirms that the shipment was lost before delivery, we may provide a replacement or refund.

8. Packages Marked as Delivered

If tracking shows that a package was delivered but you cannot find it:

1. Check the delivery area, mailbox, reception, front desk, safe location, and surrounding property.
2. Ask household members, neighbors, building staff, or anyone who may have accepted the package.
3. Contact the shipping carrier.
4. Contact us at help@bloodhealthai.com within 7 days of the recorded delivery date.

We will reasonably assist with a carrier investigation. However, a replacement or refund is not automatically guaranteed where tracking and the carrier confirm successful delivery to the address supplied at checkout.

We may deny claims involving suspected fraud, repeated missing-package claims, freight forwarding, incorrect addresses, or evidence showing delivery, subject to applicable law.

9. Shipping Restrictions

We may decline, cancel, restrict, or delay orders to destinations where:

• shipping is unavailable;
• the product is restricted or prohibited;
• carrier service is unavailable;
• customs or import requirements cannot be satisfied;
• sanctions or trade restrictions apply;
• batteries, electronics, medical devices, or sensitive goods are restricted; or
• fulfilling the order would create legal, safety, fraud, or operational risk.

If we cancel an order before shipment, we will refund the amount charged for the cancelled products.

10. Order Changes and Cancellations

To request an order change or cancellation, contact help@bloodhealthai.com as soon as possible.

We cannot guarantee changes or cancellations after an order has entered processing, been assigned to a warehouse, or shipped.

If an order has already shipped, it must be handled under our Refund and Return Policy.

11. Contact Us

For shipping questions, contact:

Blood Health AI
Email: help@bloodhealthai.com
Website: https://bloodhealthai.com