Effective Date: July 1, 2026
Last Updated: July 13, 2026
This Refund and Return Policy applies to products purchased directly from Blood Health AI through bloodhealthai.com.
Products purchased from another seller, marketplace, distributor, retailer, or unauthorized third party must be returned to the original seller under that seller’s policies.
1. Thirty-Day Return Window
You may request a return within 30 calendar days after the product is delivered.
A return request must be submitted to help@bloodhealthai.com before the 30-day return period expires.
Submitting a request does not automatically mean the return has been approved.
Returns sent without prior approval or to an unauthorized address may be refused and may not be eligible for a refund.
2. Return Eligibility
To be eligible for a return, the following conditions must generally be satisfied:
We may reduce or deny a refund where an item is returned incomplete, damaged, unsanitary, materially altered, or in a condition caused by use beyond what is reasonably necessary to inspect the product, where permitted by law.
3. Starting a Return
To request a return, email help@bloodhealthai.com and include:
If the return is approved, we will provide return instructions and the authorized return address.
Do not return the product to the address shown on the original shipping label. That location may not be authorized to receive returns.
We are not responsible for products sent to an incorrect or unauthorized address.
4. Change-of-Mind Returns
For returns caused by a change of mind, accidental purchase, refusal, preference, or reasons unrelated to a defect or fulfillment error:
Cash-on-delivery or postage-due returns will not be accepted.
5. Damaged, Defective, or Incorrect Products
Inspect the order after delivery.
Contact us within 7 days after delivery if:
Provide photographs or video showing the issue, the product, packaging, and shipping label.
We may ask you to complete reasonable troubleshooting steps before approving a replacement or refund.
If we confirm that the product was defective, damaged in transit, or fulfilled incorrectly, we may provide, at our discretion and as permitted by law:
When the issue is confirmed to be our responsibility, we will cover reasonable authorized return shipping where required.
6. Medical Results and Product Expectations
Blood Health AI does not guarantee a particular blood-pressure reading, diagnosis, medical result, treatment outcome, or health improvement.
A difference between Blood Health AI readings and another device does not automatically establish that the product is defective. Blood-pressure readings can be affected by cuff placement, cuff size, posture, movement, timing, stress, exercise, caffeine, medication, health conditions, battery condition, and device-use technique.
We may request that you:
Nothing in this section limits rights relating to a product that is actually defective or not as described.
7. Non-Returnable or Non-Refundable Items
The following are not eligible for a change-of-mind return, except where defective or where applicable law requires otherwise:
If a promotional gift is not returned with the qualifying order, we may deduct its stated retail value from the refund where permitted by law.
8. Activation Codes and Lifetime App Access
A device purchase may include an activation code and lifetime access to eligible Blood Health AI app features.
If an order is cancelled, refunded, charged back, reversed, or determined to be fraudulent:
Returning the device does not allow the customer to retain the activation code or lifetime app access.
We will not separately deduct an undisclosed digital-access fee from a refund unless that fee and its refund treatment were clearly disclosed before purchase and permitted by applicable law.
9. Promotional Guarantees
A product or offer may include a separately advertised trial period, satisfaction guarantee, or money-back guarantee.
Where a promotion clearly provides broader rights than this Policy, the specific written terms displayed with that promotion at the time of purchase will apply.
Promotional guarantees do not cover:
10. Return Shipping
Do not ship a return until you receive authorization and return instructions.
Unless the return concerns a confirmed defect, damage, incorrect item, or another matter for which we are responsible:
We are not responsible for unauthorized returns, untracked return packages, or packages delivered to an incorrect address.
11. Inspection
All returns are subject to inspection.
We may verify:
Sending a different product, counterfeit product, empty package, altered product, or incomplete return may result in denial of the refund and other lawful action.
12. Refund Processing
If a refund is approved, it will be issued to the original payment method.
Please allow approximately 5–10 business days after the approved return has been received and inspected for us to initiate the refund.
Your bank, card issuer, or payment provider may require additional time to post the refund.
We are not responsible for processing delays caused by financial institutions.
Shipping charges, customs duties, taxes, return fees, and other charges may be deducted or excluded where disclosed and permitted by law.
13. Exchanges and Replacements
We do not guarantee direct exchanges for change-of-mind returns.
Where appropriate, you may be required to return the original product for a refund and place a new order.
Approved warranty or defect claims may be resolved through a replacement device or component without requiring a separate purchase.
Replacement products do not create a new return period unless required by applicable law.
14. Order Cancellations
Contact help@bloodhealthai.com immediately to request cancellation.
We cannot guarantee cancellation after an order has entered processing, been assigned to a fulfillment facility, or shipped.
If the order has shipped, the customer must follow the standard return process.
If we cancel an order before shipment, we will refund the amount charged for the cancelled items.
15. Refused, Abandoned, and Undeliverable Orders
Refusing delivery does not automatically qualify an order for a full refund.
For packages refused, abandoned, unclaimed, or returned because of an incomplete address, failure to complete customs clearance, or failure to arrange delivery, we may deduct:
A refund, if applicable, will generally be considered only after the product has been returned to and inspected by our authorized facility.
16. Return Abuse and Fraud
We may deny, limit, or investigate returns involving suspected:
We may suspend associated accounts, activation codes, warranties, promotions, or app access where permitted by law.
17. Chargebacks and Payment Disputes
Contact us at help@bloodhealthai.com before initiating a payment dispute so that we have an opportunity to investigate and resolve the issue.
Nothing in this Policy prevents you from exercising any valid payment-dispute right provided by law or your payment provider.
Providing false information in connection with a chargeback or attempting to retain both the product and refunded funds may constitute fraud.
18. Mandatory Consumer Rights
This Policy does not exclude, restrict, or waive any warranty, withdrawal right, refund right, remedy, or consumer protection that cannot legally be excluded or waived.
Customers in certain countries or regions may have additional mandatory rights.
Where this Policy conflicts with applicable mandatory consumer law, the applicable law will control.
19. Contact Us
For returns, refunds, damaged products, or order problems, contact:
Blood Health AI
Email: help@bloodhealthai.com
Website: https://bloodhealthai.com
